your E-mails via
From within your email program (i.e.
Outlook, Netscape, Eudora) all you need to do is change your incoming
and outgoing mail servers to "mail.yourdomain.com".
This procedure will vary according to which email program you use, but
these settings are most commonly found in your email's Preferences or
For detailed instructions, please follow the links below:
I have setup
my Email program to retrieve emails from your server but it does not
accept my POP3 username and password... what's wrong?
Your POP3 login name will be in the
form of "user%mydomain.com". The login is the same as your
email address with the "@" substituted with a "%"
character. Your password is the password that you have set in the
Control Panel (also the same password for the webmail). The pop3 server
should be "mail.mydomain.com". Substitute mydomain.com with
your domain name.
I setup my email but I'm not getting any
messages when I check it... what's wrong?
Make sure your domain has been fully
transferred or the registration is completed. Your email accounts will
not work on our servers at all if your domain hasn't been
transferred or the initial registration hasn't been completed. The
best way to check is to simply go to your browser and type in
If you are having a problem we didn't answer here, please tell our support
staff and they will help you as soon as possible
Note: If you have too many difficulties using POP3 to retrieve your
emails, you may consider to check and reply your emails using our Web-based
We highly recommend using the
outgoing or SMTP server of your Internet Service Provider (ISP). The
reason is because you should experience faster performance from your
own ISP. In some cases, you will not be able to use your ISPs SMTP
server for sending out emails.
are using our SMTP servers please be sure to set your outgoing mail
server to mail. yourdomain.com from within your email program.
Also, please be aware that in order to send email though our servers
you must have successfully checked your emails from our servers within
the past 60 minutes. Once you have checked your mail, you will be able
to send mail for the next 60 minutes. We have our server setup
this way so that spammers cannot access our smtp servers so easily.
Otherwise spammers could relay their bulk mail through your account
and send out millions of emails. Not only is spamming illegal in some
states, but it also degrades the server performance.
Based Email (Webmail)
If you are on the road or away from
home and would like to check your email account(s), you can do so by
simply logging into our webmail.
This web-based email will enable you to both check and send emails
from wherever you are. All that's required is an Internet Connection
and a web browser.
To access the webmail, open your web browser and type in:
Then, simply enter your
full email address and password.
The Email Alias feature allows you to create an arbitrary
e-mail addresses without creating a user account on the Server. An
email message addressed to the alias is forwarded to an existing email
address. For example, an email alias lets you setup a temporary or
permanent alias email address such as firstname.lastname@example.org and
automatically route messages to a specific email user's mailbox.
A site user can have
several email aliases that point to a email address or a local POP3
user. For example, John Smith (username <john1>) can have email@example.com,
JS@abc.com, firstname.lastname@example.org, email@example.com and firstname.lastname@example.org
which all point to his username of <john1> at abc.com. You
can also set up aliases such as email@example.com, firstname.lastname@example.org,
email@example.com, firstname.lastname@example.org or email@example.com that points to a
specific email user or email address.
It is possible to setup the mail for your domain so that any email
sent to *@yourdomain.com will be forwarded to one specific POP3
account or an outside email account. To add unlimited email
aliases to your domain, simply create an Email user or alias with the
name "default" (without the quotes).